To ensure a smooth installation service, editas.shop will arrange the delivery of the necessary products, accessories, and installation materials based on the customer’s appointment.
Delivery Area: We provide delivery and installation services within the UK and internationally to customers within our service area. Specific delivery areas are subject to appointment confirmation.
Delivery Standards: All products and installation materials are inspected before shipment to ensure intact packaging, accurate quantity, and compliance with installation requirements.
If any product is found to be obviously damaged during delivery, please inform us immediately upon receipt so that we can arrange for prompt handling.
Delivery Time: Generally, delivery will be arranged within 1–5 business days after order confirmation. The specific time will depend on stock availability, installation appointment time, and delivery address.
Remote areas or special products may require longer delivery times; we will notify customers of the estimated delivery date in advance.
Partner Logistics Companies
We select reputable logistics service providers based on delivery needs, including but not limited to: Royal Mail, DPD, Evri, DHL, UPS, and FedEx. We will choose the most suitable logistics partner based on the weight of the goods and the delivery address to ensure safe and timely delivery.
Delivery Delays
In the event of delivery delays due to severe weather, traffic control, abnormal logistics company operations, force majeure, or other uncontrollable reasons, we will promptly notify the customer and assist in rescheduling the delivery.
Receiving Requirements The customer should ensure that they provide an accurate delivery address and contact information and arrange for someone to sign for the package within the agreed time.
If delivery fails due to an incorrect address, no one to sign for the package, or customer-related reasons, re-delivery may incur additional costs.
Risk Transfer Once the goods are delivered to the customer’s designated address and signed for, the responsibility for the safekeeping of the goods will transfer to the customer. If we are responsible for subsequent installation, we advise the customer to keep the product packaging intact until the installation personnel arrive on site.
Contact Us If you have any questions about delivery arrangements, logistics status, or installation time, please contact us using the contact information provided on the website, and we will assist you as soon as possible.
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